Altura Communication Solutions offers a Strategic Services Partner & National Accounts program to support customer and vendors with a nationwide footprint.
Some of our key strategic service partners include:
- CIBER (Social Security Administration)
- Exchange (Monster.com)
- General Dynamics (Federal Aviation Administration)
- Tailwind (Stanley /Black & Decker)
We have customized our service and support to better serve the specific needs of national accounts. We have put together a team of experts who are solely dedicated to work with national accounts.
Our Services Include
- On-Site Hardware Support (Crash Kits)
- Escalation to Avaya TAC Support
- Post – Incident Review (Root Cause Analysis)
- Remote Fault Acknowledgement 24 hour NOC
- Personalized Service Manager (Not Dedicated)
- Named Reactive Support Specialist
- Quarterly Support Activity Review
- Managed Patch / Warning Notification
- 7 X 24 X 365 Remote Monitoring
- Response Times Defined to meet your needs
If you interested in learning more about our National Account program, please contact Barbara Smith at firstname.lastname@example.org or (602) 458-4060.