Altura Communication Solutions

National Accounts

Us Networking provided by Altura Communication Solutions

Altura Communication Solutions offers a Strategic Services Partner & National Accounts program to support customer and vendors with a nationwide footprint.

Some of our key strategic service partners include:

  • CIBER (Social Security Administration)
  • Exchange (Monster.com)
  • General Dynamics (Federal Aviation Administration)
  • Tailwind (Stanley /Black & Decker)

We have customized our service and support to better serve the specific needs of national accounts. We have put together a team of experts who are solely dedicated to work with national accounts.

Our Services Include

  • On-Site Hardware Support (Crash Kits)
  • Escalation to Avaya TAC Support
  • Post – Incident Review (Root Cause Analysis)
  • Remote Fault Acknowledgement 24 hour NOC
  • Personalized Service Manager (Not Dedicated)
  • Named Reactive Support Specialist
  • Quarterly Support Activity Review
  • Managed Patch / Warning Notification
  • 7 X 24 X 365 Remote Monitoring
  • Response Times Defined to meet your needs

If you interested in learning more about our National Account program, please contact Barbara Smith at bsmith@alturacs.com or (602) 458-4060.