National Accounts

Us Networking provided by Altura Communication Solutions

Altura Communication Solutions offers a Strategic Services Partner & National Accounts program to support customer and vendors with a nationwide footprint.

Some of our key strategic service partners include:

CIBER (Social Security Administration)
Exchange (Monster.com)
General Dynamics (Federal Aviation Administration)
Tailwind (Stanley /Black & Decker)

We have customized our service and support to better serve the specific needs of national accounts. We have put together a team of experts who are solely dedicated to work with national accounts.

Our Services Include

On-Site Hardware Support (Crash Kits)
Escalation to Avaya TAC Support
Post – Incident Review (Root Cause Analysis)
Remote Fault Acknowledgement 24 hour NOC
Personalized Service Manager (Not Dedicated)
Named Reactive Support Specialist
Quarterly Support Activity Review
Managed Patch / Warning Notification
7 X 24 X 365 Remote Monitoring
Response Times Defined to meet your needs

If you interested in learning more about our National Account program, please contact Barbara Smith at bsmith@alturacs.com or (602) 458-4060.