Network Operation Center

Thousands of enterprise customers across the United States depend on Altura for 24/7 peace of mind that Managed Services provide.

Altura’s SENTINEL SHIELD simplifies the process of monitoring and maintaining communications networks and applications. From our Network Operations Center in Fullerton, CA, and Disaster Recovery Center in Phoenix, AZ, Altura holistically monitors the performance of your communications infrastructure and system alarms to quickly identify any issue throughout the network and proactively addressed it to prevent an incident or system outage before it occurs. We monitor the Voice Software and Hardware as well as the IP Data Network when requested by the customer. This means peace-of-mind service for the entire IP Telephony infrastructure.

In the event of any incident, the monitoring system automatically notified our NOC technical engineers to log and track the event. If the event is not resolved immediately, our NOC will dispatch to one of our nationwide 26 service locations, for an on-site response. Altura’s Technical Assistance Group and Convergence Solutions Group are located throughout the United States to provide an umbrella coverage to assist both the NOC and Altura service branch in providing a quick response to a technical issue. This is another example of why Altura has been rated the top service provider in our industry. We go beyond what is required by our customers and provide the best customer experience.

State of the Art NOC

Sentinel Shield Altura Network Customer Service

Command Center of Altura’s Nationwide Services and Support Operation

NOC redundancy for “always on” services

24 by 7 Manned NOC operation, 365 days a year

24 X 7 Remote and Onsite Response

Servicing and maintaining over 10,000 systems

Remotely clear 98% of alarms – monitor-while-you-sleep servicing

Provide direct feedback to customers on remote clears

Staffed by Tier 2, 3, & 4 technicians and network engineers

Direct access to Avaya Tier 3 & 4 technical engineers

Responsible for monitoring Voice Systems, Applications and IP data networks

Supported by Altura’s Technical Assistance Group

Supported by Altura’s Convergence Solutions Group

Altura is trusted by thousands of customers to provide monitoring support, as well as maintenance support for their mission critical networks. We have developed best practices to monitor your voice systems, routers, switches, firewalls, end devices, as well as environmental and other systems like UPS power. Contact Altura today to find out more about our managed services and our NOC center.

Network Monitoring and Management

In today’s convergence environment, the data network is the backbone for a communications infrastructure. If the data network is not running in optimal condition, it can directly affect the voice QoS and applications riding on the network. In particular, without monitoring the network, it is difficult to determine the bottlenecks/faults when applications are not performing to optimum levels. With Altura’s SENTINEL SHIELD network assessment, monitoring and management service, we can accurately monitor virtually all network elements and identify bottlenecks/faults before they become a problem.

Altura’s network monitoring and management specialists provide your network with optimization analysis and recommendations for improvement in traffic flow and strategies to mitigate downstream network risks. Our comprehensive SENTINEL SHIELD services include:

Network QoS
Voice Systems (PBX/IP-PBX) including Avaya and Nortel Voice
Unified & Advanced Messaging Systems
Contact Center Solutions
IVR
Routers and Switches
Servers
Wireless Systems
On-Site Security Systems
Environmental Alarming

Web Customer Reports

Altura’s Managed Services group provides customized SENTINEL POINT reporting that provides critical information to run your business efficiently. It provides information on which systems require the most administrative and management effort, tracking uptime, response time, and more. We provide comprehensive detailed reports on all service activity, including break/fix and/or MAC tickets, designated by location. Reports include data such as ticket opened date, work requested, work performed, and ticket completed date.

Free with an Altura Maintenance Agreement

Altura clears 98% of the alarms remotely before they become a network issue and reports any alarms identified and whatever corrective actions were implemented. We offer a comprehensive monitoring system like SENTINEL SHIELD free to customers with an Altura Maintenance Agreement. When implementing a support plan, Altura’s number one goal is to ensure that our support is at the highest level of performance and enables our customers to meet their business objectives.

[ read more ]