Altura Enhances its Cost Effective Call Center Solutions with IntelliCenter 8.1

Fullerton, CA - Mar 6, 2008 - (BUSINESS WIRE) - Altura Communication Solutions, a leading provider of end-to-end communications solutions and network services, has announced the release of IntelliCenter 8.1 call center management and reporting tool. IntelliCenter 8.1 offers a unique low-cost single platform for multimedia contact center management on both the Fujitsu F9600 PBX and the Avaya Communications Manager(TM) supporting fully functional web-based voice agent, chat agent, and email agent applications, and contains a web-based supervisor application to configure the call center. Real-time reporting, integrated applications, and centralized call management make Intellicenter 8.1 easy to manage and effective to increase call center productivity. Altura Monitoring Software provides remote view of call center issues, reports PBX errors, and performs self-healing functions.

With multimedia capabilities enhancing real-time communication, real-time reports integrated for all communication channels, and web-based management and agent applications, the new release improves call centers management in a multi-PBX environment and also provides a cost effective solution without compromising any feature functionality. IntelliCenter's new virtual queue feature ensures customers' calls are routed to the next available agent in the network of PBX's providing call distribution between Avaya and the F9600 based call centers as if they were one. Likewise, flexible IntelliCenter reporting options allow consolidated reporting on these virtual queues.

The IntelliCenter 8.1 gives F9600 customers unique advantages when migrating to Avaya IP telephony. MidMichigan Medical Center, a facility whose network consists of 3 hospitals and 11 satellite locations was able to leverage their IntelliCenter for call center operations on both their existing F9600s and their new Avaya PBXs. "The ability to adapt the IntelliCenter to the Avaya system has been of great use to our user community," says Donna Herringshaw, the Telecommunications Manager at MidMichigan. "Supervisors may need to manage groups at different physical locations, and being able to do so with one interface, and one product reduces the learning curve, and better enables them to concentrate on their groups."

"IntelliCenter 8.1 continues to maximize your call center agent's efficiency. Call centers supported by IntelliCenter enable businesses to provide exceptional customer service as well as increase their customer loyalty and retention," says Bob Blazek, Altura's Chief Executive Officer. "Altura offers integrated solutions that are cost-effective, practical and evolutionary, enabling our customers to leverage their existing network and applications."

About Altura Communication Solutions

Headquartered in Fullerton, California, Altura Communication Solutions sells and services a variety of products, including voice over IP switching systems, unified communication systems, contact centers, multi media conferencing systems, network system management tools, data switching and routing products. The company has nationwide service capabilities and an enterprise customer base of more than 2,500 companies in the financial, education, healthcare and government markets. To learn more about Altura's solutions and service capabilities, please visit the corporate website at: www.alturacs.com or call Altura toll free at: (800) 654-0715.


Contacts:

Altura Communication Solutions
Mark Izumi, 602-458-4012
alturasales@alturacs.com