Altura - Top Rated Service Provider for the 9th in a Row
| |
Ease of Contact w/ Service Call Center |
Availability + Responsive-ness of Service Techs |
Technicians' Hands-on Skill with Installations + Repairs |
Technicians' Tech Knowledge + Competence |
Ease of Getting Spare Parts |
Sales Reps' Ability to Provide Ongoing Solutions |
Follow-up on Order, Repair, Solution |
Billing + Invoice Accuracy & Problem Resolution |
Your Access to Training + Continuing Education |
Value for the Money |
Overall Rating |
| Altura |
A' |
A' |
A' |
A' |
A- |
A- |
A- |
A' |
B+ |
A- |
A' |
| AT&T |
B- |
C' |
B+ |
B- |
A- |
B- |
B+ |
B' |
C+ |
B+ |
B' |
| Avaya |
B+ |
B' |
B+ |
B' |
B |
B+ |
B' |
B- |
C' |
B' |
B' |
| BlackBox |
B+ |
A- |
A' |
A- |
C+ |
C+ |
B' |
B' |
C+ |
B+ |
B+ |
| Carousel |
B' |
C+ |
B- |
B' |
C+ |
C' |
B- |
B- |
C+ |
C+ |
B' |
| Nortel |
B- |
B' |
B+ |
B- |
B' |
C+ |
B- |
B' |
C+ |
C+ |
C+ |
| Shared Tech. |
A- |
B+ |
A- |
A- |
B' |
B- |
B- |
B' |
B' |
B' |
B' |
| Siemens |
B+ |
B- |
B+ |
B+ |
B+ |
C+ |
B' |
B- |
C+ |
B+ |
B+ |
| Verizon |
B- |
B- |
C+ |
C+ |
C+ |
C- |
C- |
D+ |
D+ |
C- |
B- |
| Overall Score |
B+ |
B+ |
B+ |
B+ |
B+ |
B' |
B+ |
B' |
B' |
B+ |
B+ |
The Telecom Manager's Voice Report issues an annual customer survey report ranking the major service providers of PBX systems on service and maintenance performance. Altura has attained the number-one ranking for service and maintenance for the ninth consecutive year. Altura received the highest marks in 9 of the 10 polled categories including ease of contact, responsiveness, hands on skills, knowledge, spare parts availability, sales follow up, billing, training and most importantly value for your money.
Altura - Nationwide Top Rated Avaya Business Partner
Altura's complete suite of service offerings is available anywhere throughout North America. View our sales and services locations.
Altura - End-to-End Service Portfolio
As a full service provider, Altura delivers and supports your communications solutions from end to end. We offer a broad portfolio of services that include:
- Business consulting, Planning and Design
- Installations and Upgrades
- Network Audits & Assessments and Network Support
- Integration
- Project Management, Implementation
- Ongoing Maintenance, Remote Monitoring, and Support
- 24x7x365 NOC Center
Altura understands the ongoing service and support of your Avaya system and network. View the Value of Altura Service and Support Plan.
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