Your Contact Center in the Cloud
With Avaya’s cloud-based contact center, you can make experiences always effortless, seamless, and context driven—memorable across all touchpoints for customers and the employees who serve them. As a cloud-based solution, Avaya CCaaS is scalable, flexible, and cost-effective.
Avaya CCaaS provides you with a multi-experience contact center, self-service options, AI capabilities, analytics and reporting, and workforce engagement tools.
Whether your organization is a small business, mid-size, or enterprise with many locations Avaya CCaaS offers you a customizable best-in-class contact center option.
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Stronger Data, Stronger Business
Quickly turn data into real-time insights that you can act on to deliver a better experience for customers and employees alike, from better resource utilization to faster inquiry resolution.
Go behind the scenes and monitor the pulse of trends and activities. See what’s happening inside your operations so you know where and when to modify service processes.
Collect and analyze customer data in real time. Dynamic customer surveys capture insights into the effectiveness of your employees, products, and processes to help you take action quickly.