By Barnard Crespi , Datatel Communications, Inc. Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on their terms and in their own time. This has driven businesses to offer 24/7 online customer service, around-the-clock telephone customer... read more →
Hindsight is 20/20… This is a true story from leading technologist. “I bought a used pick-up truck that came with one key. I thought about going to my local hardware store to have a spare made but never did. Instead, I threw caution to the wind and when, on a... read more →
By Barnard Crespi, Datatel Communications, Inc. If your organization is accepting credit cards over the phone as a form of payment for services, you MUST be PCI Compliant. The way healthcare providers take payment with credit cards is undergoing significant and continuous change as a result of the Payment Card... read more →
Part of Altura Edge Managed Services The need for patching security vulnerabilities is inevitable. No matter the size of an organization, if you have a network and information system these patches and minor updates need to be managed and applied to keep would-be hackers out. Significant manpower is needed to... read more →
Click here to read more about Avaya's 7 Trends for Call Center Effectiveness As a leading provider of innovative call center solutions and services, Altura has the ability to understand and support all of your call center needs. We offer Call Center Assessments and enhanced Call Center Optimization as... read more →
Is your call center SCARY for the wrong reasons? Check out Altura's CALL CENTER ASSESSMENTS that enhance productivity and improve ROI! Optimize your call center today!