Depending on the type of on-premise Avaya system you have there are various options available to you to enable remote worker options. Here are three possible options for remote workers:
Softphone options are available via a download option: One X Communicator, Communicator, Equinox, IX.
There are two ways to use the softphone.
My Computer (Road Warrior mode) Use this mode when you are out of the office (for example, traveling). You place and handle calls via the Avaya Softphone interface on your Computer and you use a headset connected to the Computer (or the Computer’s microphone and speakers) to speak and listen. When you use “My Computer” mode it reflects office phone number.
Another telephone number (Telecommuter mode) Use this mode when you are telecommuting (for example, working from your home office or another off-site location). This mode enables you to use the full feature set of your company’s telephone system from a location other than your office. You place and handle calls via the Avaya Softphone interface, and you use a separate telephone line at your remote location to speak and listen. Unlike “My Computer” mode, this mode is configured for toll quality audio and optimizes audio through the other phone. To use this mode, you must have a separate telephone line (or cell phone) available at your remote location. When you use other phone mode “telecommuter”-as long as you make the phone call using the softphone client, it will reflect your office phone. Communication Manager (CM) calls you and then places the outbound call.
VPN Hardphone options can be configured using an Avaya H.323 IP Phone to work on your VPN so that you can use at home. Your office number is reflected when you call out using your VPN phone. Please be aware there may be implications with 911 dialing.
EC500 offers your users the freedom to work anywhere, anytime, using any type of cellular or wireless phone. With EC500, calls to an office number are extended to a cell phone, allowing users to receive work-related calls wherever they are and whenever they need to. The cell phone user receives the same features and capabilities for incoming calls as a Caller ID-enabled analog telephone connected directly to the Avaya Communications Server. EC500 provides this capability regardless of the service provider for the cell phone. Your cell number is reflected when you call out.
We hope this information is helpful for Avaya on-premise users. If you require assistance please call (800) 654-0715 or ask your Altura Account Manger for more details.