Advantage One Strategic Accounts

The Advantage One program is designed to provide to our customers the highest level of service through ownership of the customer’s planning and support life cycle.  A dedicated team is assigned to provide customized, personal touch service.  Your Advantage One team is staffed with dedicated Strategic Account management, Customer Service Representatives, Service Delivery Managers, and Network Operations Center (NOC) engineering support staff.  Your team is additionally provides parts delivery support, and on-site technical staff needed to ensure the customer’s system stability.

  • Enhanced staffing model designed to provide a high-touch, high-quality service experience
  • Customer business reporting
  • Priority technical support
  • Multi-vendor management and coordination
  • Executive support and visibility
  • Designated toll-free number and personalized email support address
  • A designated customer service group for all your service related tickets