Advantage Service Plan

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A MARKET LEADING SERVICE PLAN

Altura Advantage is the only service plan of its kind in the marketplace. It includes Altura’s best full-service with Avaya Support Advantage; remote monitoring; discounted MAC; four-hour emergency response; guaranteed price protection; next business day hardware replacement; software support; and multi-year discount agreements. Additional support services are available to meet your specific requirements.

GET THE ALTURA ADVANTAGE
  • Hardware maintenance on Media Gateway and Media Server
  • Next business day hardware replacement
  • Software support for Avaya, including software patch management
  • Basic remote monitoring
  • 8 hours of free end-user training
  • 4-hour emergency response time
  • XpressCare software support
  • Free multiple-contact notifications for alarms
  • Free off-board alarm monitoring
  • Preferred MAC service pricing
  • 1, 3, and 5 year packages with multi-year discounts offered
  • On-site labor for software and hardware support
  • Proactive on-site service – firmware and software uploads and service effecting packs and patches
  • Preventative maintenance with database backup

Altura is one of Avaya’s largest authorized Platinum Business Partners and a leading provider of communications applications, equipment and services for voice and data networking solutions. Our internal procedures streamline the process for responding to service requests, which enable quicker response times. We have incorporated a nationwide, branch structure to get closer to our customers. We bring tremendous savings and added value to our customers with our expanded managed service offerings. No other organization comes close to Altura’s dedication and focus on customer satisfaction. With Altura, you’ll enjoy the industry’s best service and the best customer experience possible.