Call Centers Improve Receivables Management
October 25, 2017, Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments announced it has partnered with Altura Communication Solutions to offer healthcare providers enhanced receivables management solutions that can be enabled with your contact center or back office operation.
According to Altura CEO and President, Bob Blazek: “As a leading integrator in the healthcare market, Altura is continuing to expand the solutions we bring to our customers, and our partnership with Datatel allows us to bring another best of breed partner to this key market segment.”
Two ways to enhance ROI for healthcare contact centers are (1) enhanced cash flow acceleration solutions and (2) call center assessments for technology and call routing.
Datatel Cash Acceleration Platform (CAP) leverages the power of automated voice calls, the simplicity of text messaging and inbound PCI compliant automated pay-by-phone to deliver a robust, cost effective and easy to deploy accounts receivable communication solution. As a cloud platform, implementation is quick and simple with industry specific templates to help healthcare providers accelerate cash flow, reduce labor cost and increase productivity.
“Our partnership with Altura builds on our capabilities to offer healthcare providers with superior solutions to optimize their revenue life cycle management across their voice channels,” according to Barnard Crespi, Co-CEO at Datatel. “It is our goal to ensure clients are prepared for the ever-changing revenue collection and payments landscape, and this partnership is a major step in delivering on that mission.”
Altura offers two specific baseline assessments that are focused to help contact centers better manage their Avaya technology and improve their call routing efficiency. Baseline assessments are conducted remotely and provide documentation to support findings needed to enhance productivity.
In addition to the initial baseline assessments, a contact center optimization study is considered the next step for uncovering areas for improvement.
The Call Center Optimization is an expansive assessment whereby Altura provides a review of your organization, facilities, agent calls, agent focus group, quality team, supervisor observations and technology. Clients receive an executive report of our findings and a roadmap to optimize your contact center.
Altura and Datatel, together, provide call center leaders with resources and enhanced cash flow acceleration solutions that deliver market-leading ROI.