Contact Center

CONTACT CENTERS ARE NO LONGER JUST CALL CENTERS

The traditional contact center is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, video, and more. Simply taking calls isn’t enough to keep customers loyal. You need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers. You need to reach your customers using the communications channels they want. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer.

Altura can help.  From internal operations to customer relationship management, we offer solutions to help make your entire contact center more effective. Altura has long been recognized as a leader in contact center solutions and, as one of the largest Avaya Business Partners, Altura brings the advantages of this world-class call center expertise to your organization.

You can easily add remote agents when call volumes surge, and gain flexibility for your business continuity and disaster recovery plans. Automated outbound customer contact will improve revenue, minimize idol time, prevent empty appointment slots, and create up-sell and cross-sell opportunities. Timely outbound reminders solve customer needs before they arise, reducing inbound call volume.