Avaya Platinum certification is the highest designation a Business Partner can receive and is an industry-recognized certification. Altura has met a series of rigorous criteria that includes obtaining the highest levels of Avaya technical certifications and training, excellence in customer satisfaction, meeting or exceeding revenue attainment goals, and delivering best-in-class customer service and support as measured by an independent survey organization. Out of all the Avaya BusinessPartners in the U.S., only a small portion achieves Platinum certification.
Nationwide Avaya Coverage
Altura’s complete suite of service offerings is available anywhere throughout North America. This provides you the comfort to know that no matter where your future business coverage is, Altura will be there to service your business needs. You want to have a partner that understands your business and will support your enterprise’s growth and expansion. Altura is here to support your growth on a regional and nationwide basis. We have sales offices and service offices strategically located nationwide to support your network.
Altura has invested over $6m in technical training and industry certifications. Our technical engineers are skilled in providing sales, design, network integration, project management, and ongoing. Altura’s technical engineers average over 20 years of experience. We have developed a team of over 150 Avaya product and technical certified engineers nationwide supporting over 30 branch service offices. Their processes are tailored to delivering the best service to their clients. This involves all elements of the operation from order entry through spare parts inventory.
Proven Avaya Expertise
Altura has implemented over 1,000 Avaya converged voice and data systems including:
- IP server systems and IP-enabled TDM
- In-facility and wireless WAN/LAN systems
- Unified communications and mobility systems
- Customer relationship management interactive centers
- Video and voice conferencing systems
- Network and system management tools and remote monitoring systems
- Data infrastructure switches and routers
Top Rated Service Company
Altura has been rated the number one maintenance provider for nine consecutive years by Telecom Managers Voice Report™ receiving the highest rating for delivering value for your money, technical expertise, responsiveness and technical knowledge. Altura delivers complete consultative and technical support for multi-vendor communications solutions including network readiness, design, implementation, and testing services as well as remote diagnostics, monitoring, and resolution through our National Operating Center.