By Barnard Crespi, Datatel Communications, Inc. If your organization is accepting credit cards over the phone as a form of payment for services, you MUST be PCI Compliant. The way healthcare providers take payment with credit cards is undergoing significant and continuous change as a result of the Payment Card... read more →
Part of Altura Edge Managed Services The need for patching security vulnerabilities is inevitable. No matter the size of an organization, if you have a network and information system these patches and minor updates need to be managed and applied to keep would-be hackers out. Significant manpower is needed to... read more →
Click here to read more about Avaya's 7 Trends for Call Center Effectiveness As a leading provider of innovative call center solutions and services, Altura has the ability to understand and support all of your call center needs. We offer Call Center Assessments and enhanced Call Center Optimization as... read more →
Is your call center SCARY for the wrong reasons? Check out Altura's CALL CENTER ASSESSMENTS that enhance productivity and improve ROI! Optimize your call center today!
Altura contacted 30 leading healthcare organizations nationwide in order to learn if technology had a role in improving patient engagement from a nursing perspective. Here is what we learned: Does your organization have a patient-centered communications strategy that includes greater use of technologies designed to update... read more →
It's About Customer Experience and a Return on Investment! Here are some common questions that Call Center Managers, Call Center Directors, Director of Operations and even a COO may be asking regarding your internal contact center or call center: How can we improve our call center productivity and agent efficiency?... read more →