Contact Center

	Avaya is committed to helping you succeed with Avaya products. Avaya is a global leader in communication systems, applications and services. Avaya designs, builds, deploys and manages networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. Avaya is a world leader in reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.
	Nice Systems is the leading provider of Performance Management solutions that enable organizations to turn customers’ interactions into business intelligence to improve bottom-line business performance. Customers achieve a return on investment within 6-9 months by quickly pinpointing opportunities to improve customer satisfaction, increase productivity, reduce costs, and deliver customer insights throughout the enterprise for more informed decisions.
	Witness Systems is a leading global provider of workforce optimization software and services that provide enterprises with unprecedented visibility into customer service processes, workforce performance, and customer intelligence. The company’s solutions play a strategic role in the customer interaction centers of Global 2000, small- and medium-sized businesses worldwide, as well as in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices.
	Viable Resources is a leading provider of contact center professional services in North America. By focusing on accurate definition of customer requirements, timely response, and quality implementation, our team matches customer expectation to results and enables a more lasting and valuable implementation. In some case this may include optimization services on existing technologies and the preparation of a technology roadmap. Specific Avaya implementation solutions include CCE, Witness, Nice, Taske, Presence, AES, traditional call center, CMS, call routing and custom reports.
	VPI is a dedicated Avaya DevConnect technology partner since 2001 and your leading source for call recording, quality management and performance analytics solutions. Through its award-winning Activ! Performance Suite, VPI empowers organizations to proactively improve the customer experience, optimize workforce performance, minimize risk, and ensure compliance. For more than a decade, VPI has been providing proven technology and superior service to over 1,200 customers worldwide.
	IntelliCenter is the leading contact center for F9600 customers and continues to be supported for upgrades to the latest 10.1 release, additions and expansions as well as customized software and software patches. IntelliCenter will no longer be offered for sale for new customer sales effective February 29, 2012. Read more about this by clicking on the logo.
	CallCopy is a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries.