Click here to read more about Avaya's 7 Trends for Call Center Effectiveness As a leading provider of innovative call center solutions and services, Altura has the ability to understand and support all of your call center needs. We offer Call Center Assessments and enhanced Call Center Optimization as... read more →
Is your call center SCARY for the wrong reasons? Check out Altura's CALL CENTER ASSESSMENTS that enhance productivity and improve ROI! Optimize your call center today!
Altura contacted 30 leading healthcare organizations nationwide in order to learn if technology had a role in improving patient engagement from a nursing perspective. Here is what we learned: Does your organization have a patient-centered communications strategy that includes greater use of technologies designed to update... read more →
It's About Customer Experience and a Return on Investment! Here are some common questions that Call Center Managers, Call Center Directors, Director of Operations and even a COO may be asking regarding your internal contact center or call center: How can we improve our call center productivity and agent efficiency?... read more →
FULLERTON, CA, August 28, 2017 /24-7PressRelease/ -- Key enterprise verticals such as healthcare face compliance issues that pose challenges as to how new technologies are implemented. With hundreds of healthcare clients, Altura Communication Solutions is well versed on HIPAA compliance and is constantly engaged with customers who seek better management... read more →
Second Exclusivity Extension Motion Requested by Avaya – Goal to Complete Restructuring within 90 Days On July 13th, Avaya filed a second motion seeking to extend the exclusivity period by 60 days to the 16th of September. Extending Avaya’s exclusivity period helps keep stakeholders focused on negotiating the terms of... read more →