Altura contacted 30 leading healthcare organizations nationwide in order to learn if technology had a role in improving patient engagement from a nursing perspective. Here is what we learned:
Does your organization have a patient-centered communications strategy that includes greater use of technologies designed to update patients and their families of status changes via secure text or chat?
Regarding care coordination, does your organization have a secure multi-modal communication system that connects patients, physicians, care coordinators and payers throughout a bundled care event?
How would you rate your current use of technology to improve patient care?
36% Our technology must be assessed in order to determine what enhancements are necessary
32% Our technology is patient centered and has been enhanced within the last 3 years
32% We have plans to review technology enhancements within 6 months to 1 year
Please select one item that presents a concern in your current Nursing function:
Reducing redundant processes
Reporting and analytics
What suggestions would you make related to improving your current nurse call applications:
32% I would like the ability to convert voice messages to text and be able to read and respond in real time
32% Our nurse call application is over 5 years old and may be outdated
25% We do not use a nurse call application
11% Our nurse call application is relatively new and provides speech to text and chat capabilities on the same device
CNO Survey Conclusions
- Heath care organizations will become more patient-centered when they have a strategy that incorporates the use of technologies that are HIPAA compliant and easy to implement.
- 2 of out 3 respondents indicated that technology in their organization needs to be assessed.
- Making workflow improvements and reducing redundant processes was cited as a top concerns among Nursing executives.
- Nearly 2 out of 3 respondents indicated a desire to see nurse call applications improved.