Part of Altura Edge Managed Services
The need for patching security vulnerabilities is inevitable. No matter the size of an organization, if you have a network and information system these patches and minor updates need to be managed and applied to keep would-be hackers out.
Significant manpower is needed to manage Avaya’s product correction notices and release notes as they come out often. With limited or no bandwidth to manage system updates, customers benefit from having a qualified partner with the needed skillset to work on this critical task, saving both time and money.
Patch Management from Altura is a preventative offer that takes into account the weaknesses that accumulate over time that can seriously compromise the integrity and security of information. Patch Management provides Avaya customers peace of mind by keeping systems up to date and resistant to known vulnerabilities.
Scott Mitchem, Project Manager with Altura, explains that: “Maintaining your Avaya systems and keeping them up to date also provides for future enhancements that affect the ongoing evolution of the Unified Communications (UC) environment. Integrations with other peripheral systems, such as voicemail, IVRs and call center applications, also benefit from the ongoing development of updates that keep peripheral systems interoperating seamlessly. Having a UC environment operating with the latest updates also provides the foundation for smoother system upgrades and future enhancements as these systems continue to evolve.”
An important additional benefit is that the timeframe to resolve issues can be shortened:
“Let’s say that after completing an SQL database update the Session Manager is reporting the database connection is down. One of the first things a technician will look for are any patches applicable to the recent update. If so, then those must be applied first before next steps are taken which lengthens the time from initial problem to resolution,” according to Tammy O’Brien, Managed Services Specialist with Altura.
Altura Patch Management takes the burden of managing all or part of your software and firmware updates and service-affecting patches, and implementing these on a timely, scheduled basis. As part of AlturaEdge’s Managed Services, Patch Management allows you to focus more time on your core business, eliminating the headache of managing resources and responsibilities.