Call Center Assessment Offers

BASELINE ASSESSMENTS:


OPTION 1: TECHNOLOGY

We remotely access and retrieve technology system information. This assessment is performed for a single site:

  • Retrieve data
  • Provide base reports
  • Basic recommendations
  • Scope for separate project to perform remediation if needed
OPTION 2: ROUTING

We remotely access and retrieve call flow system information. This assessment is for a single site with up to 100 agents:

  • Obtain call flow information
  • Provide call flow documentation
  • Identification of potential issues and recommendations
  • Scope for separate project to perform remediation if needed

COMPREHENSIVE OPTIMIZATION:

OPTION 3: CALL CENTER OPTIMIZATION ASSESSMENT

Optimizing your call center has never been easier! Altura provides a comprehensive remote and on-site assessment that includes a review of your organization, facilities, agent calls, agent focus group, quality team, supervisor observations and technology.

We provide answers to these important questions:

  • How can we improve our call center productivity and agent efficiency?
  • Which call center technologies are the right ones to invest in?
  • Do we need additional call center training?
  • Should we use monitoring software, speech analytics, dashboards or other tools to a greater degree?
  • Can we improve efficiencies with our current systems in order to improve reporting?
  • How can we drive revenue and improve client satisfaction using today’s multi-channel capabilities?
  • Do we need to revise our IVR scripting, branching and call routing?
  • How can we improve our CTI and CRM integration?

Altura provides an executive report of our findings and a roadmap to optimize your call center.

VIEW OUR RELATED CALL CENTER OPTIMIZATION CASE STUDIES BELOW (CLICK TO ENLARGE):
Case Study: Regional Transportation Agency Regional Transportation Agency Case Study
Case Study: Global Manufacturer Global Manufacturer Case Study
Case Study: Large Healthcare Facility Global Manufacturer Case Study

SCHEDULE YOUR CALL CENTER ASSESSMENT TODAY!