ANAHEIM, CA, April 10, 2020 — What a difference 30 days makes. Businesses of all kinds have faced the horrible realities brought on by the Covid-19 emergency. How we communicate with each other from a business perspective has been drastically impacted. The technologies that connect us via the web such as video conferencing, chat, voice, and the deployment of collaboration tools is in greater demand than ever. Social distancing means more work being performed at home offices, rather than at traditional workplaces.
Altura Communication Solutions supports large enterprise organizations impacted by Covid-19 and found customers in healthcare, government, insurance, and financial services each with unique needs such as adding remote worker capabilities, introducing collaboration tools for employer groups, enabling contact center functionalities to better route customer calls and implementing self-service options for end users.
In normal times these tasks would be set-up and implemented within a scheduled time frame of perhaps weeks. However, due to the current situation and immediate need for these solutions, that time period is significantly shortened.
Customers and service providers such as Altura have worked together to do whatever it takes to make remote operations a reality – working to make this happen in days, not weeks.
“Companies that had a business continuity plan in place were able to implement remote worker contingencies more quickly and easily,” suggested Bob Blazek, CEO and President of Altura. “Since each customer has unique requirements Altura offered to supplement and augment specific customer needs. Setting up remote workers for a large healthcare organization is critical and needs to be completed correctly and in a timely manner.” Blazek mentioned that “in one case we were able to assist a financial services organization transition 80% of their work force to remote home-based staff within days.”
Remote Worker set-up and implementation is an involved process and requires technical expertise to get the job done correctly the first time. Altura supports Avaya, Nortel, Fujitsu, and Cloud Unified Communications platforms.
Since the Covid-19 crisis, Altura has assisted various enterprise customers in the following ways:
- Responded to the needs of several state agencies by providing over 700 Avaya One-X agents and 50 Avaya Spaces accounts to improve collaboration.
- Implemented 200 remote Avaya IX Agents and 8,000 Avaya Spaces user accounts that enabled video conferencing and online meetings for a large regional healthcare provider.
- Provided a large medical center with over 600 remote licenses.
- Enabled a large financial institution to convert 500 of their staff to remote workers.
Another topic of conversation for companies is how do they improve their contact center effectiveness. Larry Carlson, Director of Marketing with Altura suggests “now is a good time to consider ways to accept text or chat on traditional voice lines such as toll-free numbers. I recommend companies explore pre-built CPaaS applications from Avaya that allow you to accept text and chat on any land lines. This is a game changer considering text and chat allows you to route customers to self-service options more easily and service more customers. “
Altura is committed to supporting customers during the Covid19. Visit www.Alturacs.com or call (800) 654-0715 to learn how we can help your organization.