Robust visual communication for real-time contact center management
Altura offers Inova Contact Center Digital Signage that delivers key performance metrics and important business information. It features rich, multimedia content on crystal-clear, high-definition monitors that keep your team motivated, informed and empowered to better serve your customers. Their large-format, bright digital displays also give your call center a sophisticated, high-tech look that will impress visitors, management and prospective employees.
A contact center digital wallboard from Inova Solutions doesn’t just look good. It acts as a performance watch-dog, keeping you and your team aware of changing conditions that could negatively impact customer service and overall performance goals. Color text changes, audio alerts, special notification screens and informative messaging instantly alert you to potential performance issues such as spikes in call volumes or dips in service levels, so you can take immediate action before serious customer service issues emerge.