Every day, we help our customers improve their customers’ experiences and increase revenue at a significantly lower cost with Altura Cloud Solutions than traditional premise-based systems. We take the time to understand our customers’ requirements, tailoring deployments to specific needs with Cloud Unified Communication, Cloud Contact Center, and Cloud Video Collaboration. We perform data collection and analytics to improve operations, optimize usage, and drive better business outcomes. We understand the need to turn each customer interaction into a positive business outcome while balancing against operational costs.
CLOUD UNIFIED COMMUNICATIONS. No capital investment and future-proof telephony.
More businesses are moving to hosted, cloud solutions for critical services including telephony, email, storage and applications, all without burdening their IT department. An end-to-end hosted phone experience that customers trust is an ideal communication platform for companies that require intelligent call routing, contact center capabilities, mobility, redundancy, and business process integration, but don’t want to be responsible for the ongoing maintenance and management. With Cloud IP Office, there is no capital investment for system hardware and no concern about future upgrades. Your cloud telephony system is always the most up-to-date because it is delivered via the Internet from our fully redundant Network Operations Center. You can be confident that your phones are “future-proof,” too, because Cloud IP Office is a complete end-to-end solution including our world-class service and support.
CLOUD CONTACT CENTER. Create Powerful Customer Connections.
Altura partners with Five9, the leading provider of cloud contact center software. Our mission is to transform the contact center into a customer engagement centers of excellence, while understanding the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Five9 software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.
CLOUD VIDEO COLLABORATION. Video conferencing without infrastructure investment.
For organizations that need high quality video conferencing and want to avoid burdening their IT staff and resources, VidyoCloud is a hosted video collaboration solution that provides the highest quality available in any network environment. VidyoCloud delivers industry-leading performance at the extreme ends of the quality spectrum. In network challenged environments, like mobile and wireless, VidyoCloud offers unsurpassed error resiliency, and can even adapt to 20% packet loss – more than double the industry average. In robust network environments that leverage 4k and 5k displays, VidyoCloud delivers the most stunning quality imaginable, up to 16x better than the status quo 720p. With customer benefits including delivering quality meetings from the cloud, continuous software updates, connect to anyone, anywhere, global backbone to reach participants wherever they are, rapid deployment to enterprises, buy only what you need, grow anytime while conserving your IT Resources, and leveraging flexible pricing to fit your need, VidyoCloud solution is a perfect fit for your IT business needs.